apel168 Privacy Policy

This page describes what we collect when you use apel168 and how we keep that data protected. We are committed to safeguarding your personal information while you access our football markets, live-dealer tables, slot games, and esports betting services. Our privacy practices comply with applicable data protection laws in jurisdictions where we operate.

We collect information in three main ways: directly (when you register or contact support), automatically (through your device and browser), and from third parties (payment processors, identity verification providers). We use this information to verify your account, process deposits and withdrawals, settle bets, detect fraud, and improve our platform. We do not sell your data to marketing companies, and we do not share your information outside apel168 and our trusted service partners without your consent.

Your data is held on secure servers in data centres outside Indonesia; these servers comply with international security standards. You have the right to access, correct, or request deletion of your data subject to legal and operational requirements (for example, we retain transaction records for tax and anti-fraud purposes). This policy applies to all users accessing apel168 from supported jurisdictions where our service is legally permitted.

Data we collect on apel168

We collect your email address, phone number, and password when you register. During KYC verification, we collect your full name, date of birth, national ID number (or passport), address, and a photograph of your identity document plus a selfie. These documents confirm your age, identity, and eligibility to use apel168 in your jurisdiction.

When you deposit or withdraw, we collect transaction data: payment method used, amount, timestamp, and transaction ID from your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank: mobile banking, local payment, online payment, e-wallet). This data is necessary to complete transfers, reconcile accounts, and comply with anti-money-laundering regulations.

When you place bets on Liga 1, Piala AFF, Champions League, or other football markets, we record the bet details: fixture, market type, stake, odds, and settlement outcome. The same applies to live-dealer hands and slot spins. This information allows us to calculate your account balance, generate transaction history, and resolve disputes.

Automatic data collection on apel168

We collect technical data automatically: your IP address, device type (Android, iOS, desktop), browser type, operating system, and pages you visit. This helps us optimise apel168 for different devices, detect and prevent fraud, and identify where our users access from (for jurisdiction verification). We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand which game categories and football leagues generate the most interest.

We also log your gameplay: how often you visit, which tables you sit at, which slots you play, how long you stay. This data is anonymised where possible (we do not link it to your identity) and helps us improve our platform—for example, by ensuring Dragon Tiger tables are well-staffed during peak hours or by confirming that slots like Sweet Bonanza and Gates of Olympus load quickly across different networks.

How we use your data and who has access

We use your data to operate apel168: verify your account, process your deposits and withdrawals, settle your bets, and calculate payouts. We also use it for security and fraud detection—for example, if a withdrawal request comes from an unusual IP address, we flag it for manual review to protect your account. Our compliance team uses transaction data to detect suspicious patterns and report to authorities if required by law.

We share your data with third-party service providers: payment processors (DANA, e-wallet, mobile banking, and banks like local payment and online payment) receive only the information necessary to complete transfers. Identity verification providers (external companies we contract to scan your KYC documents) receive your ID, selfie, and address for validation but do not store your data after verification. Live-dealer studios receive only your username and game activity, not your personal details.

We do not sell, rent, or trade your data to marketing companies or data brokers. We do not share your email with third parties for spam or promotional purposes. If you contact our support team in Jakarta, Surabaya, Bandung, or Medan, support staff access your account data only to help resolve your issue. All staff sign confidentiality agreements.

Your rights regarding data on apel168

You have the right to access all personal data apel168 holds about you. Submit a request via our support channels (email or live chat) and we provide a copy of your data within 5 business days. You can request correction if your name, address, or other information is inaccurate. You can request deletion of certain data (for example, old transaction records), subject to legal retention requirements—we must keep transaction logs for six years for tax and anti-fraud purposes.

You have the right to withdraw consent for certain data processing (for example, you can opt out of gameplay analytics), though this may limit some apel168 features. You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. We respond to all such complaints within 10 business days.

Data retention and account closure

We retain your account data and transaction records for as long as your account is active plus six years after closure. This supports tax compliance, fraud investigation, and legal disputes. If you request account deletion before that period expires, we anonymise your data where legally possible; transaction records and identity documents are retained in anonymised form only.

If you close your apel168 account, we stop processing most of your data within 30 days. However, we retain sufficient information to process any pending withdrawals, resolve disputes, and comply with legal obligations. Data used for fraud prevention and security is retained longer—typically for the duration of any investigation or dispute.

Contact and policy updates

If you have questions about our privacy practices, contact our support team via live chat (English and Indonesian, 5-minute response during business hours) or email. Our support bases are in Jakarta, Surabaya, Bandung, and Medan. We update this privacy policy when our practices change; significant updates are announced on our homepage and sent to your email on file. Continued use of apel168 after updates constitute acceptance of the revised policy.